FAQs

PROCREST Frequently Asked Questions

We know shopping online comes with questions. Here are the ones we hear most often from our customers.

How long does shipping take?

Orders ship from our warehouse within 1–2 business days. Standard delivery within the US usually takes 3–7 business days. You’ll get a confirmation email the moment your order leaves us.

Do you ship internationally?

Right now we focus on US orders to keep delivery times short and reliable. If that changes, we’ll announce it on our site first.

What’s your return policy?

You have 30 days from delivery to request a return. Items should be unused and in their original packaging. Just email us at [email protected] with your order number, and we’ll walk you through the steps.

How do refunds work?

Once we receive and inspect your return, we process the refund within 5–10 business days. It goes back to your original payment method.

Which payment methods do you accept?

We accept major credit and debit cards, plus popular digital wallets. All payments run through encrypted, PCI-compliant processors.

How can I track my order?

After your order ships, we email you a tracking number. You can follow your package every step of the way using the carrier’s website.

How do you ensure product quality?

Every PROCREST item is checked before it leaves our warehouse. If something arrives damaged or not as described, contact us within 30 days and we’ll make it right with a replacement or refund.

How is my personal information protected?

We collect only what’s needed to process and deliver your order. Your data is encrypted, never sold, and handled in line with GDPR and CCPA. You can request access to or deletion of your data anytime by emailing us.

Still have questions?

Reach out at [email protected]. A real person on our team will get back to you, usually within one business day.