Return/Refund Policy

Return Policy

At PROCREST, we know that buying online means trusting a brand before you ever hold the product in your hands. That trust is something we take seriously, and it shapes how we handle returns.

If something isn’t right, you have 30 days from the day your order arrives to send it back. No complicated forms, no runaround.

What You Can Expect

• 30-day return window — counted from the delivery date shown on your tracking info.
• Full refund — we refund the full purchase price of the item.
• Free return shipping — we cover the cost of sending your item back. You won’t pay a cent for the label.

How to Start a Return

Just email us at [email protected] with your order number and a quick note about what you’d like to return. We’ll reply with a prepaid return label and simple instructions. Once your item reaches us, we’ll process your refund to your original payment method.

A Few Simple Conditions

Items should be in their original condition, with tags and packaging where applicable. We get it — you need to open the box and try things out. That’s completely fine. We just ask that returns reflect normal inspection, not heavy use.

If your item arrived damaged or you received the wrong product, let us know right away at [email protected]. We’ll sort it out quickly and at no cost to you.

Questions about a specific order? Reach out any time at [email protected]. A real person will get back to you.